FYI
Harbour Vista Phone Kiosk
 A new phone kiosk was installed on August 6, 2025, at each electronic vehicle gate. This replaced the old kiosk system. The new kiosk provides the same functionality as the old kiosk, but is more reliable and has a larger, easier-to-read screen. It works the same way as the old kiosk, except the gate open code from a phone has changed to “1#”.
Registration Transferred
Existing registered users’ phone numbers and names from the old system have been transferred to the new system and should continue to work to receive calls from the kiosk or use a cell phone to open the gate.
New Phone Numbers
The phone numbers have been changed for the new kiosk and are:
- Cabana Kiosk 239-505-1043
- Grunion Kiosk 835-260-2038
- Lago Kiosk 361-419-1543
Users of the old kiosk should update their phone address book with these new numbers.
Kiosk Function
The kiosk system provides a convenient method to open the vehicle gate for guests, visitors, delivery persons, or vendors when a call is placed from the gate. A visitor can scroll down the kiosk list in last name alphabetical order to locate the resident or owner. Addresses are not listed. After the selection, pressing the call button ( ) which is also the “#” sign on the keypad will call the person named on their cell phone or landline. When the phone is answered, th e resident or owner enters“1#” on their phone, and the gate will open. It must be noted that the only way this function works is to have a registered phone number and name in the kiosk system.
Registering Your Phone Number
If you have not already registered in the kiosk system, you must contact the Property Management Company and provide:
- gate name (e.g. Cabana, Grunion, Lago)
- your unit address,
- first name,
- last name,
- phone number (cell or land line)
It should be noted that registering with a cell phone provides the functionality to open the gate by calling the kiosk phone number. This is useful for entering the property with your car. If you require multiple gate access or want to add another party, that can also be accommodated. For this function to work, the user must have “Show My Caller ID” enabled on their cell phone.
Kiosk Response
 When the kiosk number is called from a registered user, it will answer with several responses which are somewhat inconsistent when it was tested with multiple users. For some users, the kiosk may answer with an announcement "…the wireless customer you are calling is not available. Please try your call later.” and other responses are a “hang up” or a “click” as it was before. In both cases, the “message” a “hang up” or "click" means the gate is opening. None registered cell phones will receive the same “hang up” or “click” and in some cases a busy signal, but the gate will not open.
Universal Gate Code Issue
With this new kiosk, most of the large delivery  services such as Prime, FedEx, UPS, USPS have special vendor codes to enter the propoerty using the kiosk. This list also includes Spectrum, Frontier, and Meals on Wheels. Old vendor codes no longer work. Prior to this installation, some residents knew these codes, and many thought they were a universal code for Harbour Vista. THIS WAS NEVER TRUE! The HOA never set up any universal access codes for residents for Harbour Vista.
It’s a No No!!
Any vendor or delivery service has been notified to never disclose their access codes. If it is discovered that a vendor access code has leaked, it will be immediately cancelled, and the vendor will then need to obtain a new code.
Security Issue
Some members have asked why the HOA does not provide a universal access code for residents. There is a security issue as these codes seem to leak. Over the last year, Harbour Vista has had vehicles vandalized and garages broken into. The problem is that anyone using any type of access code for personal use jeopardizes the security of Harbour Vista for all residents for just convenience - no matter what their intention. ■ |
